At NAVNii, we carefully prepare and ship our gemstones from Jaipur, India. We aim to provide clear information about shipping, delivery and returns so that customers know what to expect when purchasing from us 

Shipping

Where We Ship

NAVNii ships orders from Jaipur, India.

We currently ship to customers within India and internationally, except Pakistan, where we do not currently offer shipping.

Domestic Shipping

Orders within India generally take approximately 3–5 days to be delivered after dispatch.

Delivery times are estimates and may vary depending on the destination and circumstances during transit.

International Shipping

International orders generally take approximately 10–20 days to be delivered after dispatch.

International delivery times may vary depending on the destination country, customs procedures and other circumstances outside our control.

Shipping Charges

Shipping charges are initially paid by the customer.

Available shipping options and applicable charges are provided with the relevant product listing.

Processing Time

The applicable processing time is provided on the relevant Etsy listing or shop information.

Processing time is separate from the time required for the shipment to reach the customer after dispatch.

Shipping Carrier

NAVNii currently uses India Post for shipping.

This approach was adopted following guidance we received from the Gem & Jewellery Export Promotion Council (GJEPC).

Tracking

Tracking information is provided where tracking is available for the selected shipping service.

Shipping Insurance

Where applicable, shipments are sent with insurance against loss or damage to provide additional protection during transit.

If a shipment is lost or damaged, please contact NAVNii as soon as possible so that we can review the situation and take the appropriate steps under the applicable shipping and marketplace procedures.

Customs and Import Charges

For international orders, any applicable customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer.

Customers are also responsible for complying with the import requirements of their country.

NAVNii cannot guarantee how long customs clearance will take or whether additional charges will be applied.

Incorrect or Incomplete Address

Please make sure your delivery address is complete and accurate when placing your order.

If you notice an error before your order is dispatched, please contact NAVNii as soon as possible.

For marketplace orders, address changes, cancellations and reorders are handled according to the applicable marketplace's procedures.

If an order has already been dispatched to the address provided with the order, any further action will depend on the delivery service and applicable marketplace policy.

Returns & Refunds

Return Requests

Return requests are accepted within 14 days of the customer receiving the order.

This return period is subject to any mandatory consumer rights or marketplace requirements that may apply to your order.

Where mandatory consumer law provides additional time or procedures for exercising a statutory right of withdrawal or return, those requirements will apply.

The customer is responsible for the cost and arrangement of returning the item to NAVNii, unless otherwise required by applicable law or marketplace policy.

The item must be returned in the same original condition in which it was packed and received.

Condition of Returned Items

To be eligible for a return:
• The same item originally supplied by NAVNii must be returned.
• The item must be in its original condition.
• The item must not have been altered, modified, cut, reshaped, polished or otherwise changed.
• The item must not be broken, chipped, cracked, scratched or damaged.
• All items and components supplied as part of the original order must be returned.

A gemstone modified or altered by the customer, even slightly, is not accepted for return.

Partial Returns

Complete sets, designer layouts or combinations must be returned in full.

For example, if a designer layout contains gemstones intended for a necklace, earrings and a ring, the customer cannot keep one part of the layout and return the remaining gemstones.

Partial returns of such sets or layouts are not accepted.

Customized Gemstones

If you require a gemstone to be cut, shaped, resized or otherwise modified according to your specific requirements, please contact NAVNii before placing your order.

Customization is subject to labour availability and the feasibility of the requested modification.

Because customized gemstones require an additional processing step, they may take approximately 2–3 additional days to be delivered compared with the standard delivery timeframe.

Gemstones customized according to a customer's specific requirements are non-returnable and non-refundable, subject to any mandatory rights that may apply under applicable law.

The applicable customization details and return conditions will be communicated before the order is processed.

Custom-Sourced Gemstones

Custom-sourced gemstones may have different return conditions depending on the item and the sourcing arrangement.

Please carefully review the product description and applicable return conditions before purchasing a custom-sourced gemstone.

Damaged or Incorrect Orders

If your order arrives damaged or you believe you have received an incorrect item, please contact NAVNii as soon as possible.

Please keep the original packaging and any relevant shipping documentation, as these may be needed when reviewing the issue or making a claim through the applicable shipping or marketplace process.

We will review the situation and work with you according to the applicable shipping and marketplace procedures.

Inspection and Refund Process

The customer is responsible for returning the item to NAVNii in its original condition.

After receiving the returned item, NAVNii will inspect and verify the item, including confirming that it is the original item supplied by NAVNii. This verification process generally takes approximately 2–3 business days.

Once the returned item has been verified and confirmed to meet the applicable return conditions, the refund will be initiated within approximately 5–7 business days, or earlier where required by applicable law or marketplace policy.

For purchases made through Etsy, approved refunds will be processed through Etsy in accordance with Etsy's applicable refund procedures. The refund will generally be returned through the payment method or refund option supported by Etsy for the original transaction. NAVNii cannot choose or modify the buyer's refund method.

For gemstones where certification or laboratory identification is required, the returned gemstone may be examined or identified by an appropriate laboratory before the refund process is initiated.

Returned Item That Cannot Be Verified

The returned item must be the same gemstone or item originally supplied by NAVNii.

If a returned gemstone is determined through inspection or, where necessary, laboratory identification to be different from the gemstone originally supplied by NAVNii, the return and refund will not be accepted.

If a return is rejected because the item does not meet the applicable return conditions, the item can be returned to the customer at the customer's expense.

International Return Customs

For international returns, customers should clearly mark the package as “SALES RETURN” where applicable and follow the carrier's customs declaration requirements.

This may help support any claim for customs duties or taxes paid on the original shipment, but NAVNii cannot guarantee that any customs or tax amount will be refunded, as this depends on the applicable customs authority and local regulations.

Marketplace Purchases

Our current online purchases are made through external marketplaces.

Returns, cancellations, refunds and other order-related matters are also subject to the policies and procedures of the marketplace through which the purchase was made, including Etsy.

For marketplace purchases, the marketplace's applicable policies and buyer-protection rules will also apply. Where those rules conflict with this policy, the marketplace's applicable rules will take precedence.

Note Regarding Amazon Purchases

For purchases made through Amazon, returns, refunds, cancellations and other order-related matters are handled according to Amazon's applicable policies, terms and procedures for that order.

This NAVNii Shipping & Returns policy provides general information and does not override or replace Amazon's applicable rules or requirements.

Before Purchasing

We encourage customers to carefully review the product photographs, description, measurements, gemstone type, treatment information, certification information and other available details before purchasing.

If you are unsure about any aspect of a gemstone or listing, please contact us before placing your order.

We would rather help you understand what you are considering than have you purchase something without the information you need to make your decision.

Questions About Returns or Refunds

If you have a question about a return, refund or order issue, please contact:

NAVNii
Email: contact@navnii.com

For purchases made through a marketplace, please also use the relevant marketplace's official support or order-management system where required.