These Terms & Conditions explain the basic terms for using the NAVNii website, viewing our information and listings, contacting us, and using features or services we may provide.

About NAVNii

NAVNii is a gemstone design house based in Jaipur, India. We source, curate and feature natural and synthetic gemstones, designer layouts, matching pairs, beads and necklaces, precious and semi-precious gemstones, gemstone lots and related gemstone services.

NAVNii also offers custom sourcing and, where feasible, customized gemstone services according to customer requirements.

Use of the NAVNii Website

The NAVNii website is currently primarily an information and discovery website. It provides information about NAVNii, our gemstones, our collections, our process and the ways customers can contact us or find our listings.

Links to product listings on external marketplaces, including Etsy, Amazon and eBay, may be provided as listings become available.

NAVNii plans to develop the website into an e-commerce website in the future. These Terms may be updated when the website's purchasing and e-commerce features change.

Website Information

We make reasonable efforts to keep the information on our website clear and useful. However, product availability, descriptions, measurements, photographs and other information may be updated from time to time.

Information on the website is provided for general customer reference. If you need clarification about a particular gemstone or product, we encourage you to contact NAVNii before making a purchase.

Gemstone Information

NAVNii offers natural and synthetic gemstones, and the relevant type is identified in our listings or product information where applicable.

Treatment, certification and other relevant information is provided where available and applicable. Not every gemstone will have independent laboratory certification, and the available documentation may vary depending on the gemstone and its source.

Customers are encouraged to review the information provided with a product and contact NAVNii if they have any questions or require clarification.

Gemstones are natural or manufactured materials with individual characteristics. Two gemstones of the same type may differ in colour, clarity, pattern, inclusions, shape and overall appearance.

Product Photographs and Colour

We make reasonable efforts to photograph gemstones so that their appearance can be understood before purchase.

Actual colour and appearance may vary depending on lighting conditions, photography, display settings and the screen or device used to view the website or listing.

Customers should consider the photographs together with the written description, measurements and other available product information.

Prices and Availability

Product prices and availability may change from time to time due to current market conditions, inflation, changes in raw material costs and other business or sourcing factors.

Any change in price will not affect an item that has already been successfully ordered at the applicable price for that order.

Product availability may also change depending on stock, sourcing and other circumstances.

The appearance of a product or listing on the NAVNii website does not guarantee that the item will remain available for purchase. Availability may change due to prior sale, sourcing conditions, stock changes or other circumstances.

Purchases Through External Marketplaces

At present, purchases through NAVNii are made through external marketplaces rather than directly through the NAVNii website. These may include Etsy, Amazon and eBay, as applicable.

Links to available NAVNii listings may be provided on the website.

When you purchase through an external marketplace, the marketplace's applicable terms, policies, payment procedures, buyer protections and other requirements also apply to that transaction.

Product listings on external marketplaces may contain additional or listing-specific terms, including return, cancellation or customization conditions, which will apply to that particular purchase.

Where the marketplace's applicable rules differ from information provided on the NAVNii website, the marketplace's rules will apply to the marketplace transaction.

Future NAVNii E-commerce Website

NAVNii intends to develop its website into an e-commerce platform in the future. When direct purchasing becomes available, additional information about ordering, payments, shipping, returns and other applicable procedures may be added or updated on the website.

These Terms & Conditions may therefore be updated to reflect the way the website operates at that time.

Custom Sourcing

NAVNii may assist customers in sourcing gemstones according to specific requirements, subject to availability, market conditions and feasibility.

A custom-sourcing request is an enquiry and does not by itself constitute a confirmed order or guarantee that the requested gemstone can be sourced.

Availability, specifications, pricing, processing requirements and other relevant details will be discussed with the customer before a custom-sourcing arrangement is confirmed.

Customized Gemstones

NAVNii may arrange certain gemstone modifications, such as cutting, shaping or resizing, where the requested work is feasible and labour is available.

Customization requirements, additional processing time, applicable charges and return conditions will be communicated before the order is processed.

Customers should make sure that the requested specifications are correct before confirming a customized gemstone order.

Contact and Customer Information

When you contact NAVNii through our website, email or another provided communication method, we use the information you provide to respond to your enquiry, assist with custom sourcing, assist with a purchase made through an external marketplace, or provide customer support as applicable.

NAVNii does not sell customer information. We take reasonable steps to keep customer information safe and handle it in accordance with our Privacy Policy.

For more information about how personal information is handled, please refer to the NAVNii Privacy Policy.

Website and Content Ownership

NAVNii's original website content, including our logo, brand name, photographs, written content, designs and other original materials, belongs to NAVNii unless otherwise stated.

Website content should not be copied, reproduced, modified, distributed or used commercially without prior permission from NAVNii, except where permitted by applicable law.

Product images or other materials belonging to external marketplaces or third parties remain subject to their respective ownership and usage rights.

Acceptable Website Use

Customers and visitors should use the NAVNii website in a reasonable and lawful manner.

You should not attempt to gain unauthorized access to the website or its systems, interfere with its operation, misuse contact forms, submit deliberately false or misleading information, or use website content in a way that infringes the rights of NAVNii or others.

External Websites and Links

NAVNii may provide links to external websites and marketplaces such as Etsy, Amazon and eBay, as well as other services or social platforms.

These external websites operate independently and have their own terms, policies and privacy practices. NAVNii is not responsible for changes to or the operation of external websites.

Customers should review the applicable terms and policies of an external service when using it or making a purchase through it.

Shipping, Returns and Refunds

Shipping, returns and refunds for purchases are explained in the NAVNii Shipping & Returns policy.

For purchases made through external marketplaces, the applicable marketplace policies and procedures also apply. Where marketplace rules or mandatory consumer requirements apply differently, those applicable requirements take precedence.

Changes to These Terms

NAVNii may update these Terms & Conditions from time to time to reflect changes to our website, services, marketplaces or business practices.

The updated version will be posted on the NAVNii website with a revised last-updated date.

Contact NAVNii

If you have any questions about these Terms & Conditions, our website or our services, please contact:

NAVNii
Email: contact@navnii.com